/* KAM Requests: Customer Service responses, held customer updates, outcome lines. */
.outc { display: block; margin-top: 2px; font-size: 0.75rem; line-height: 1.35; color: var(--muted); font-weight: 400; overflow-wrap: anywhere; }

.respond .respbtns { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.respond .respbtns.alt { margin-top: 8px; padding-top: 8px; border-top: 1px solid var(--divider); }
.respond .respbtns .btn { max-width: 100%; }
.respond .respbtns .btn[aria-pressed="true"]:not(.primary) { border-color: var(--blue-btn); box-shadow: inset 0 0 0 1px var(--blue-btn); }
.respond .morelinks { margin-top: 4px; }
.respform { max-width: 560px; }
.respform h3 { font-size: 0.9375rem; font-weight: 700; color: var(--ink); }
.respform .fld { display: flex; flex-direction: column; gap: 4px; }
.respform .fld label { font-size: 0.8125rem; font-weight: 600; color: var(--grey-ink); }
.respform input[type="text"], .respform input[type="date"], .respform select, .respform textarea {
  width: 100%; min-height: 44px; border: 1px solid var(--input); border-radius: var(--r-ctl); background: var(--surface); padding: 8px 10px; font-size: 0.875rem; color: var(--ink); font-family: inherit; }
.respform input:focus, .respform select:focus, .respform textarea:focus { outline: 2px solid var(--blue-btn); outline-offset: 1px; border-color: var(--blue-btn); }
.respform .err { color: var(--red, #B3261E); font-size: 0.8125rem; }
.respnote { margin-top: 14px; }

.rprev { border: 1px solid var(--line); border-radius: var(--r-ctl); background: var(--ground); padding: 10px 12px; display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.rprev .eyebrow { font-size: 0.75rem; font-weight: 700; color: var(--muted); letter-spacing: 0.02em; }
.rprev p { margin: 0; color: var(--ink); overflow-wrap: anywhere; }
.rmsg, .rbody { white-space: pre-wrap; font-size: 0.875rem; line-height: 1.45; }
.rsub { font-weight: 700; font-size: 0.875rem; }
.rcust { display: flex; flex-direction: column; gap: 8px; }
.rcust p { margin: 0; }
.rbrand { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.rbrand.off, .cprev.off { display: none; }

.cupd .cuto { margin: 8px 0; overflow-wrap: anywhere; }
.cupd .formact { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 16px; margin-top: 12px; }
.cupd .sechd { margin-bottom: 4px; }
.cupd.done { padding-top: 10px; padding-bottom: 10px; }
.cupd.done summary { cursor: pointer; font-size: 0.875rem; font-weight: 600; min-height: 32px; display: flex; align-items: center; flex-wrap: wrap; gap: 0 6px; }
.cupd.done details[open] summary { margin-bottom: 4px; }

@media (max-width: 640px) {
  .respond .respbtns .btn { flex: 1 1 100%; justify-content: flex-start; }
  .cupd .formact .btn { flex: 1 1 100%; }
}

/* A KAM replied after the request was finished (kam.js detail) */
.klate { display: flex; align-items: flex-start; gap: 12px; margin: 0 0 16px; padding: 12px 14px; border-radius: 10px;
  background: var(--notice-bg, #FFF6DD); border: 1px solid var(--notice-line, #E8C76A); color: var(--notice-ink, #3A2E0E); }
.klate .ic { flex: none; width: 20px; height: 20px; margin-top: 1px; }
.klate > div { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.klate span { font-size: 14px; }
.klate .link { flex: none; align-self: center; }
@media (max-width: 600px) { .klate { flex-wrap: wrap; } .klate .link { align-self: flex-start; margin-left: 32px; } }